Privacy Policy

This Privacy Policy applies to information collected by 640 Massage Therapies, LLC. The Policy applies to information collected online and information collected at our studio location. By using this website, you signify your acceptance of this Privacy Policy.

1. Information We Collect
640 Massage Studio collects various pieces of personal information throughout the course of our business relationship with you. This includes information that you provide either online or at our studio, information that we collect when you visit our website or use our mobile app, transaction-based information related to your spa appointments and your purchase history.
The following is a summary of the types of information collected and the purposes for its collection:

• Identification and communication information, including personal identifiers such as name, postal address, email address and phone number. This is to identify individual customers and communicate with them in the course of providing services, and to send marketing materials such as special offers, newsletters and updates.
• Website and Mobile App activity and history, not attributable to an identified or identifiable consumer (de-identified data). This includes device IDs, clickstream information, device type, browser type, time and date, and subject of advertisements clicked or rolled over. We use this data to help us provide users of our websites and mobile app with a more user-friendly browsing experience, and to provide visitors to our websites and/or other websites with advertisements about goods and services more likely to be of interest to them (interest-based advertising).
• Geolocation data (information about your location). When you use our location-based services and features (for example, location-based search), your location data is used to serve you with the right content, which may also include location-based advertising. We do not use this information to identify you personally without your consent.
• Customer appointment and purchase history, to track the status of an appointment throughout the service life cycle and to maintain a record of products purchased and services provided to each customer.
• Financial transaction history, to track amounts charged to and paid by the customer for products and services. This is to account for prepaid services (memberships and packages), service credit balances, gift card balances and loyalty point balances owing to the customer, and to maintain a record of charge card payment and settlement activity with our Payment Processors.
• Service Provider Notes, to maintain a record of specific services, and to track progress and effectiveness of the services over time.
• Customer Preferences and Notes, to help studio associates create a better overall customer experience, more tailored to the needs and wants of the individual.
• Customer waiver and information disclosure forms, to ensure customer consent and limit studio liability, and to furnish our practitioners with certain background information helpful in providing effective service.
• Customer survey feedback, to provide better customer service and to quickly resolve any outstanding issues.
• Customer service incidents and complaints, to ensure follow-through and timely resolution of all customer complaints, and to ensure compliance with 640 Massage’s policies and procedures.

We may obtain information from or about our customers in other ways. For example, we may verify user information with a service provider, or customers may discuss the information during a phone conversation with the receptionist, their intake form or consultation. We may also draw inferences rom any of the information identified in this section to create customer marketing segments reflecting a customer’s preferences or characteristics.

If you choose to contact us through our websites to buy gift cards or request an appointment, we may ask for additional information including credit card information, which will allow us to complete your transaction and verify your identity. For gift cards, we will also ask for the gift card recipient name and email address.

You can choose to stop receiving solicitations at any time simply by replying to an email’s Unsubscribe function, updating your account preferences online, or by contacting Customer Service. Please refer to the Choice and Opt-Out section for more information. If you have any questions regarding your personal information or wish to correct or change any of your personal information, please contact 640massage@gmail.com or call 860-399-0667

2. Information We Collect From Our Websites
We store information that we collect on our websites through cookies and log files to create a profile of our users. We do not link the information we store in cookies to any personally identifiable information you submit while on our websites.

3. Communications From Our Websites

• Transactions and Service Announcements: Customers who schedule an appointment with us or who buy gift cards online will receive a number of communications from us throughout the transaction process. These communications may come via email or SMS text message, depending on the customer’s preference. We may also occasionally send out service-related announcements, for instance, if our service is temporarily suspended for maintenance. Generally, these communications are not promotional in nature, and users will receive them as long as their accounts are open.
• Special Offers, Newsletters and Updates: Out of respect for the privacy of our customers, we present the option to not receive these types of communications, as explained in the Choice and Opt-Out section below.
• ​Customer Service: We communicate with our customers on a regular basis in the course of providing the requested services. We respond to issues relating to a customer’s account via email, SMS text message or by phone, in accordance with the customer’s wishes.
• ​Choice and opt-out: You can change your opt-in or opt-out status or your communication preferences (email, SMS text) by clicking on the “Unsubscribe” link within the email, or by logging into your user account on our website or app and updating your preferences there. You may additionally unsubscribe by emailing your request to 640massage@gmail.com or call 860-399-0667

4. Sharing Information
We will not share your credit card number or any other financial information with any third party except for the verification purposes mentioned above.

We will not sell any personal information that we collect.

• Legal Disclaimer: Though we make every effort to preserve user privacy, we may disclose personal information when required by law or under the good-faith belief that such action is necessary under applicable law. We may disclose personal information in order to establish or exercise our legal rights or defend against legal claims. We also share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, to protect our property or interests or that of our agents and employees, and to protect personal safety or the public.
• External Links: The Site contains links to other websites maintained by third parties. Please be aware that 640 Massage Therapies, LLC exercises no control over linked sites and is not responsible for the privacy practices or the content of such sites. Each linked site maintains its own independent privacy and data collection policies and procedures, and you are encouraged to view the privacy policies of these other sites before providing any personal information.
• ​Business Transitions: If as a result of a business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection, users will be given the option to continue sharing their information consistent with our notification of changes section. However, nothing in this Privacy Policy is intended to interfere with the ability of 640 Massage Therapies LLC to transfer all or part of its business and/or assets (including the Site), for any purposes, without any limitation whatsoever. 640 Massage Therapies LLC specifically reserves the right to transfer or share a copy of personally identifiable information collected from its Site to the buyer of that portion of its business relating to that information.

5. Information Security
640 Massage Therapies LLC takes care to protect the personal information that we collect and retain by maintaining reasonable security procedures and practices appropriate to the nature of the information. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with encryption software, currently SSL encryption. While we use SSL encryption to protect sensitive information online, we also protect user-information off-line. Only employees who need the information to perform a specific job (for example, our accountant or receptionist) are granted access to personally identifiable information.

Although we endeavor to create secure and reliable systems and websites and to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy. You hereby acknowledge that 640 Massage is not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

6. Changes in this Privacy Statement
If we make changes to our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Users with questions or concerns regarding their privacy or this statement should contact Privacy Statement Personnel via Postal Mail at:

640 Massage Therapies LLC, 16 Westbrook Place, Westbrook, CT 06498, or by e-mail at 640massage@gmail.com or call 860-399-0667